A seamless new way to collaborate on an order!
🤝 Welcome to the World of Collaborative Ordering!
🪄 We now have a brand new, automated workflow that will allow our Clients, Crafty Team, and Fulfillment Partners to work on ANY order with ease, together.
You will no longer need to email someone from the Crafty team with “URGENT- ADD MILK,” or send a support ticket with “add Milk to my order.”
Now, we have handed over the keys to YOU! 🙌
Feel free to make any ad-hoc edits and shop around, as needed! Let’s make this order what you want! 🛒
How Can I Edit an Order?
Simply navigate to the Orders tab and choose an order with the orange "editable" label to get started! Orders are editable up until the cut-off time on the day before delivery. The cut-off time varies by market.
Ability to Search & Add a Product to an Order
🛒 Want to add a product? You can adjust quantities for any existing products, or search for a product, and add it to cart, as well!
Quickly search for any new products to add to the order using the “add products” button. Any in-stock items will be available for you to add. Note: Not supported in all markets.
FAQs:
Can I adjust quantities on a given order?
Yes! Simply use the +/- buttons to add more or less of a product to an order with ease!
What products can I add to an order? Does the Product need to be in my Inventory Center?
You can add any product that is available and in-stock in your market. Simply search for the product you'd like and add it to the order. While we try our best to only show in-stock products, fulfillment is not guaranteed. Note: Not supported in all markets.
Is searching the only way to add a product?
For now, yes.
We do plan to add in product recommendations soon (Ex. "Buy again" "Popular in Chicago" and more)!
How long do I have to "edit" an order?
Orders become locked for editing in the afternoon so that we can fulfill them, so make sure to make your edits promptly!
Your order cutoff time (and date) will be annotated on the order itself!
Orders Due TODAY:
- If your order is due today, the time will be also displayed on the Order Card at a glance (Ex. "Edit by 3:30pm").
Orders Due in the FUTURE:
- If your order is NOT due today, you can select your order and see the details annotated (Ex. "Edit by December 10th at 3:30pm").
Will out-of-stock products be “orderable?”
No! Similar to the Marketplace logic in place, you will see an “unavailable” badge on the product.
What if I need to make an edit after the time allotted?
We have cut-off times because our team and partners need time to pick and fulfill orders. That said, if you have an urgent need, simply navigate to the Support tab of the Platform and reach out to a Team Member using the submit a ticket feature.
Will budget considerations be added to this page?
Yes! If you have a budget set up with us, your dynamically calculated Daily Target will show on each editable order (live next week)!
Can I subscribe to alerts (ex. emails on when edits can be made)?
Yes! Go to Settings > Email Preferences and check the box for "Order Edit Reminders". We'll let you know when each newly placed order is ready for editing.
Who is allowed to edit an order?
Any client can edit an order!
Where can I view edits being made?
Select the Activity Feed to see all changes made.
Which Markets is this available in?
Order Editing is available in ALL Markets.
In the following markets, we only allow REMOVING items and the Marketplace is not yet shoppable for adding new items: Dallas, Houston, Kansas City, Las Vegas, Nashville, Pittsburgh, San Diego, St. Louis.
More questions?
Reach out to your location manager!