Equipment Servicing & Maintenance by Crafty

What is Equipment Servicing & Maintenance?

Crafty's Equipment Servicing & Maintenance program provides proactive and reactive support for your office kitchen equipment, whether Crafty owns it or not. Our Field Operations and Service Technician teams ensure your equipment is maintained, serviced, and always running smoothly.

How does Equipment Servicing & Maintenance save me time and minimize my pantry waste?

• Save me time: Crafty handles everything—from tagging equipment to triaging service tickets, scheduling visits, and managing warranties.
  
  
• Minimize my pantry waste: With regular preventative maintenance and filter changes, your machines perform at their best, reducing breakdowns and spoilage.
  
  

How do I use Equipment Servicing & Maintenance?

Onboarding

1. Crafty sends asset tags for you to place on the selected machines.
   
   
2. You register each piece of equipment in the Crafty Platform.
   
   
3. Crafty logs all equipment data (brand, model, serial number, install date, etc.).
   
   
4. We set your preventative maintenance (PM) cadence and store warranty/filter info.
   
   

Operations

• Submit a service ticket in the Crafty Platform using the asset ID.
  
  
• You'll receive a confirmation email and a Work Order with:
  
  
  • Technician details
    
    
  • Visit date and time
    
    
  • Issue description
    
    
  • Required onsite contact info
    
    

Scenarios where Equipment Servicing & Maintenance is most helpful

• You're expanding your office and need new equipment tracked and maintained.
  
  
• You have a mix of Crafty and non-Crafty equipment and want a unified service.
  
  
• You want predictable equipment performance and minimized downtime.
  
  
• You need a partner to handle warranty claims and technician coordination.
  
  

What types of equipment are in scope?

Crafty supports a broad range of equipment:

✅ Serviced by Crafty Techs:

• Bean-to-cup espresso machines
  
  
• Drip/pod coffee machines
  
  
• Commercial espresso machines
  
  
• Kegerators
  
  
• Water & ice dispensers (countertop/freestanding)
  
  
• Commercial refrigerators
  
  

🚫 Not serviced directly (but can be supported via third-party techs):

• Dishwashers
  
  
• Garbage disposals
  
  
• Built-in under-counter ice machines
  
  
• Built-in in-counter water taps
  
  
• Soda fountains
  
  

How Pricing Works

*Unless damage is caused by negligence or misuse.

Quick Breakdown

Crafty-Owned Equipment

Lowest maintenance responsibility for the client. Most service and repair costs are included.

Client Purchased Through Crafty

Clients own the equipment, and Crafty supports warranty-related repairs during the first year only. Ongoing maintenance and most service visits require parts and/or labor charges.

Client-Owned Equipment (Managed by Crafty)

Client owns the equipment independently. All service visits, maintenance, and repairs are billed separately. Warranty support is available through a monthly subscription service.

Crafty adds a standard coordination fee for third-party technician support. All billing reflects standard market rates.

FAQs

What is included in Equipment Portfolio Management?

It covers all equipment (Crafty and non-Crafty), including warranty tracking, maintenance scheduling, and filter management.

How do I submit an equipment service ticket?

Log in to the Crafty Platform and go to the Service section to open a new ticket using your asset ID.

Can I request a specific service technician?

All of Crafty’s technicians and third-party partners are trained and vetted. You’ll always be in good hands.

Can I add new equipment to my service plan?

Yes! Reach out to your Customer Success Manager to update your equipment list.

Does Crafty move equipment during office relocations?

Yes, Crafty offers relocation and reinstallation as part of ongoing service.