Follett Champion 15 Series Air-Cooled Countertop Ice Machines

About the Follett 15 Series Air-Cooled Countertop Ice & Water

The Follett Champion 15 Series is a countertop office ice machine that makes up to 125 pounds of nugget ice per day. It comes in three versions, so you can match it to how your team drinks:

• Ice & Water: Nugget ice plus chilled water
• Ice & Water Hot/Ambient: Nugget ice plus chilled, hot, and room-temperature water
• Ice Only: Nugget ice without water dispensing

All three work best for offices of 25 to 50 people and fit in a main kitchen, kitchenette, or new buildout. Because they don’t need a floor drain, they’re easy to place almost anywhere you have a water line and power.

Key Benefits

• Right-Sized for Growing Teams: Built for offices of 25 to 50 people, so you get steady ice and water without oversizing your kitchen setup.
• No Floor Drain Needed: It evaporates drip pan water using heat from its condenser, which keeps installation simple and saves you from plumbing work.
• A Version for Every Kitchen: Choose ice only, ice and water, or add hot water for tea and instant drinks, all in the same compact footprint.
• Proven Quality: Follett has led the ice machine industry since 1948, so you can count on reliable daily performance.

Features

• Nugget Ice: Produces chewable nugget ice instead of traditional large cubes
• Daily Production: Makes up to 125 pounds of ice per day
• High Serving Volume: Delivers up to 160 servings every 10 hours
• 15 lb Ice Storage: Keeps ice ready to dispense between production cycles
• Hot and Room-Temperature Water: Available on the Hot/Ambient version
• Drainless Design: Uses condenser heat to evaporate water from the drip pan
• Air-Cooled: Self-contained cooling system
• Countertop Footprint: Sits on your existing counter
• Stainless Steel Finish: Stainless steel exterior with black trim
• Easy Upkeep: Designed to be simple to install and clean

Specifications

Upkeep Recommendations

Regular upkeep keeps your ice clean, your water tasting fresh, and your machine running longer.

• Daily: Wipe down the exterior and remove debris as needed. 
• Weekly: Clean the drain line and drip/drain pan, plus exterior care. 
• Monthly: Clean the condenser coils.
• Yearly: Perform a preventative maintenance cleaning every 6 months. 

Troubleshooting Tips

• Issue: The machine isn’t dispensing ice, or ice comes out slowly.
  Possible Cause: High demand emptied the 15 lb storage bin faster than the machine can refill it.
  Fix: Give the machine time to rebuild its ice supply. Spread out large pulls, like filling coolers, when you can.
  Request Maintenance: If ice doesn’t return, submit an equipment ticket in the Crafty Platform.
• Issue: Water is collecting around or under the machine.
  Possible Cause: The drip tray area is blocked by debris or is overdue for cleaning.
  Fix: Wipe the exterior and clear any debris from the drip tray area.
  Request Maintenance: If water keeps pooling, submit an equipment ticket. Don’t try to access the drain line or water line yourself.
• Issue: Ice seems wet or the unit feels warmer than usual.
  Possible Cause: Blocked airflow around the machine or dusty condenser coils.
  Fix: Move anything stacked against or around the machine so air can circulate.
  Request Maintenance: If the problem continues, submit an equipment ticket so a Service Technician can clean the coils.
• Issue: The display is dark or showing an error.
  Possible Cause: An electrical or internal component issue.
  Fix: Check that nothing has been unplugged nearby. Don’t open the unit.
  Request Maintenance: Submit an equipment ticket right away.

Does the Follett Champion 15 Series need a floor drain?
No. All three versions evaporate water from the drip pan using heat from the condenser. You only need a water line, power, and a 2" countertop hole.

How many people can this office ice machine serve?
It’s best for offices of 25 to 50 people. If your team is larger or growing fast, your Customer Success Manager can help you find the right fit.

Who cleans and maintains the machine?
Crafty handles most of it. Field Operations takes care of routine wipe-downs during visits, and Service Technicians perform preventative maintenance every 6 months.