Follett Symphony Countertop Ice & Water Machine - 12CI425W-S

About the Follett Symphony Countertop Ice & Water Machine

Perfect for medium to high-volume workplaces, this compact, sleek ice and water dispenser produces Follett’s beloved chewable nugget ice. With a 12 lb storage bin and up to 425 lbs of daily ice production, it's designed to keep teams refreshed around the clock.

• Key Benefits
• Produces chewable nugget ice, a fan favorite for drinks and hydration
  
  
• Ideal for offices with up to 200 people
  
  
• Quiet Night mode for energy efficiency and low-noise environments
  
  
• Stylish design that fits seamlessly into modern office settings
  
  

Features

• Produces up to 425 lbs of ice per day
  
  
• 12 lb ice storage capacity
  
  
• Stainless steel with black trim
  
  
• Quiet Night mode to reduce energy use during off-hours
  
  
• Self-flushing to remove impurities automatically
  
  
• Countertop design saves space
  
  

Specifications

Upkeep Recommendations

• Daily: Wipe down external surfaces; empty and rinse drip tray
  
  
• Weekly: Inspect water lines and sanitize touch points
  
  
• Monthly: Check for unusual noises or operational issues
  
  
• Quarterly: Perform a full descaling if applicable
  
  
• Yearly: Preventative maintenance service by a Crafty technician
  
  

Resources

• Crafty Service Request Portal
  
  

Troubleshooting Tips

• Issue: Machine isn’t dispensing ice
  Possible Cause: Ice bin is empty or sensor is blocked
  Fix: Refill water, clear any obstructions
  Request Maintenance: Submit a service ticket
  
  
• Issue: Water tastes off
  Possible Cause: Impurities not flushed or water filter issue
  Fix: Flush system and replace filter
  Request Maintenance: Submit a service ticket
  
  
• Issue: Ice output is low
  Possible Cause: Blocked air vents or internal buildup
  Fix: Clean vents and schedule descaling
  Request Maintenance: Submit a service ticket
  

FAQs

How often is maintenance required for this machine?
Crafty schedules bi-annual preventative maintenance and daily cleanings by the Field Ops team to ensure top performance.

Can this machine be used in smaller office environments?
While designed for medium to high-volume use, it can also serve smaller offices where ice is in high demand.

Is the machine noisy?
No, it features a Quiet Night mode that powers down during idle hours to conserve energy and minimize noise.