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How to create an asset in the Crafty Platform

Track your office equipment with ease.

How to Create an Asset in the Crafty Platform

Easily add new equipment to your Crafty Platform account for streamlined maintenance and tracking.

What is the Asset Creation feature?

The asset creation feature in the Crafty Platform allows you to add and manage pantry equipment like coffee machines, kegerators, water dispensers, and more. This ensures all assets are properly tracked for maintenance, servicing, and location history.

How does asset creation save me time?

By adding your equipment into the Crafty Platform, you’ll create a centralized record that makes it easier to:

  • Track service and maintenance schedules

  • Keep location-based equipment information organized

  • Submit support tickets more efficiently

How do I use the asset creation feature?

To create a new asset in your Crafty account:

  • Visit the Create an Asset page.

  • Fill in the required fields:

  • Email
  • Client Company
  • Asset ID (the number on the Crafty sticker)
  • Equipment Brand Name (e.g. "Follet")
  • Equipment Model (e.g. "7 series Ice & Water Machine)
  • Photo of Machine in Office
  • Photo of Serial Number
  • Serial Number
  • Office Address, City, State, ZIP
  • Location in Office (e.g. 2nd Floor - Kitchen)

  • Click Submit.

Your request will be reviewed by the Crafty team, and the asset will be added to your Platform dashboard once confirmed.

Scenarios where asset creation is most helpful

  • You're onboarding a new office location and need to track all equipment

  • You’ve received a new piece of equipment and want to ensure it's logged for service tracking

  • You’re submitting a service request for a machine not yet listed in your Platform

  • You’re moving equipment to a new location and want to update tracking details

FAQs

Can I submit a service ticket for an asset not in the Platform yet?
No. You’ll need to first create the asset through the Create an Asset page before submitting a service request.

How long does it take for my asset to show up in the Platform?
Typically within 1–2 business days after submission and verification.

What if I don’t know the serial number or asset tag?
You can leave these fields blank, but including them helps ensure faster service and more accurate tracking.