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How to Schedule a Reactive Service Visit

Easily request maintenance for your office kitchen equipment covered under Crafty’s Equipment Portfolio Management Program.

What is Reactive Service?

Reactive service allows Crafty clients to quickly report issues and request maintenance for any equipment enrolled in our Equipment Portfolio Management (EPM) Program.

How does Reactive Service save me time?

This feature simplifies equipment upkeep by giving you direct access to Crafty’s service support—no back-and-forth, just fast action and clear communication.

How do I schedule a Reactive Service visit?

Follow these steps to submit a service ticket:

  • Scan the QR code on the Crafty Asset Sticker located on your equipment.

    • Don’t see a sticker? Email Support@craftydelivers.com to request an Asset ID or a replacement sticker. Equipment must be onboarded to proceed.

  • Fill out the service ticket form that opens. Answer the questions so we can relay accurate details to our service partner.

    Screenshot 2025-08-13 at 10.54.32 AM

Screenshot 2025-08-13 at 10.54.50 AM

  • Watch for a confirmation email with your appointment details, including:

    • Service date and time

    • Technician's name and contact info

    • Certificate of Insurance (COI), if needed

  • A reminder will be sent 24 hours before your scheduled service.

  • Crafty will stay in touch with the technician during and after the service, and we’ll send you a post-visit summary with any technician notes.

💡 Heads-up: Day-of cancellations will incur a charge from the service provider.

Scenarios where Reactive Services are most helpful

  • Your espresso machine suddenly stops dispensing.

  • The kegerator isn’t chilling properly.

  • You’ve just noticed a leak in your water dispenser.

  • A refrigerator isn't maintaining temperature.

FAQs

Do I need to be present during the service?
 Not necessarily, but please provide any necessary site access instructions when submitting the form.

Can I request a specific technician?
 We cannot guarantee technician preferences, but all of our partners are trained for Crafty equipment and service standards.

Will I be charged for the service?
 Crafty covers all in-warranty services. For out-of-warranty equipment or additional charges, costs will be consolidated in your invoice and will be visible in the Crafty Platform.

What if I move the equipment to a new office?
 We offer relocation and reinstallation services! Reach out to Support or your Client Success Manager to coordinate the move.