Product Replacements

Your office pantry products often go through ebbs and flows of reliability. For instance, sometimes a pandemic can hit, and your favorite soda manufacturer is short on their supply of 12 oz cans 😣! Boom - they decide to stop all production of Fresca for an undetermined period of time...

Product replacements allows us to proactively solve out-of-stock issues by sending our client(s) a replacement product. Replacement products can resolve the following issues:

• Missed items: preferred products that will not have available inventory in time for a client delivery
• Can’t pick items: preferred products that cannot be successfully picked by the warehouse team because they either did not exist or were discovered to be undeliverable during the picking process

It makes the client order placement process more efficient by reducing the need for manual adjustments.

There are two different types of product substitutes: Crafty's Best Match (global) and Your Office Preference (local).

"Crafty's Best Match" (Global Replacement)

A "Crafty's Best Match" replacement is controlled and managed by Crafty's Procurement Team. This replacement is used universally across all client orders that have missed products, and all client orders that can't pick products.

We use this replacement for products where there isn't any brand preference, such as produce items like bananas and some milk products where we may have two brands that are equivalent in price and quality. It is meant to ensure you have a great product always delivered to your door!

Choose Your Own Replacement (Local Replacement)

You may also opt to choose replacements at your preference from the My Pantry page, as well!

Simply click on a product & choose to add a replacement from the flow, or opt for "no replacement" if you desire to ONLY have the specific product delivered. This control will be used for all your orders and deliveries moving forward. It's that easy to customize your deliveries in a "set it and forget it" manner!