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Proof of Delivery (POD)

Easily confirm your office snacks have arrived with Crafty's Proof of Delivery feature.

What is Proof of Delivery?

Proof of Delivery (POD) provides confirmation that your order has successfully reached your location. Just like a package or meal delivery notification, Crafty uses POD to give you transparency and peace of mind that your delivery is complete and on time.

How does Proof of Delivery save me time and create a better pantry experience?

  • Saves time: Instantly verify delivery completion without needing to track down your delivery status.

  • Creates a better pantry experience: Reduces confusion about what's been delivered, improving communication across your team.

How do I use Proof of Delivery?

You can access POD submissions directly on the Crafty Platform once the delivery is complete.

  • Log in to the Crafty Platform

  • Click the Orders tab

  • Select the location of the order, under the location drop-down

  • Select and click on  the individual order

  • Look for the  Delivery Status (shows "Delivered" or "Not Delivered")

  • Click the “Order Summary” download icon to view the Proof of Delivery PDF (if available)

Scenarios where Proof of Delivery is most helpful

  • You're managing multiple locations and want visibility into completed deliveries.

  • You're coordinating with a team and need shared confirmation of received orders.

  • You're troubleshooting missing items and want to verify what was delivered and when.

FAQs

How do I know if my delivery is on the way?
 You’ll receive a confirmation email when your delivery is en route.

What if no one is available to receive the delivery?
 Our team will leave the order outside your site’s door.

Why isn’t there a Proof of Delivery photo for my order?
 If the order summary link isn’t active, a photo wasn’t captured by the delivery team. You can still check your delivery status in the Crafty Platform.

What if part of my order is missing or incorrect?
 Email your location owner or Support@craftydelivers.com for assistance.

Can I add delivery instructions to help with successful POD?
 Yes! Log in to Craftydelivers.com to add custom delivery instructions that help ensure your order is dropped in the right spot.