Request a visit from one of our Service Technicians who can provide equipment maintenance and part replacements on your machines.
Is your office coffee machine having a bad day? Perhaps your refrigerator has a fever, and its temperature is too high.
Whatever the issue, our Service Technicians are the right people for the job!
Here is how you can request a Service Visit:
- Open up the Support Section of your Crafty Dashboard.
- Submit a ticket with "Equipment" as the Type.
What happens from there?
First and foremost, our team will follow up with you from there to get one of our Service Technicians out to you as quickly as possible!
NOTE: Crafty only is able to service equipment that we have provided or machines that are enrolled in our Equipment Program Management (EPM).
No matter the timeline for a visit, we will get back to you with a plan of action.
- Sometimes, we need more information on the issue (e.g., photos, context, model numbers), and with that information, we can inform our tech of the issue to ensure we show up with the right stuff!
- Other times, we may have everything we need to send someone immediately.
Whatever the case, we know how important getting your machines back up and running is. Downtime is frown time!