What is equipment servicing?
Crafty’s equipment service ensures your office coffee machines, fridges, water dispensers, and other supported equipment stay in top working condition. Our technicians handle routine maintenance, unexpected breakdowns, and everything in between.
How does equipment servicing create a better pantry experience?
Equipment that runs smoothly means fewer interruptions, better-tasting coffee, and cold drinks on demand. By resolving issues quickly and thoroughly, Crafty minimizes downtime and supports a seamless pantry experience.
How do I request a service visit?
To request service through the Crafty Platform:
- Log in to Craftydelivers.com
- Navigate to the Support section
- Select Submit an Equipment Ticket
- Provide details like the issue, model number, office location or address, company name, and upload any helpful photos
Our team will follow up promptly to assess the issue and schedule a technician.
Note: Crafty can only service equipment we’ve provided or machines enrolled in our Equipment Portfolio Management (EPM) program.
What happens after I submit a ticket?
- A Crafty team member will reach out to confirm next steps.
- If more details are needed (e.g., photos, error codes, context), we’ll request them to help the technician prepare.
- Once we have what we need, we’ll schedule a visit—often same-day if possible.
We aim to get your machines back up and running as quickly as possible because we know: downtime is frown time.
Scenarios where this feature is most helpful
- Your office coffee machine isn’t brewing or dispensing correctly
- Your fridge isn’t cooling consistently
- A water dispenser is leaking or slow to dispense
- You need preventative maintenance on Crafty-provided equipment
FAQs
What kind of equipment does Crafty service?
We service coffee machines (bean-to-cup, pod, drip, espresso), kegerators, fridges, and water/ice dispensers.
Can I request a specific technician?
All our technicians are trained to handle a wide range of equipment, so no need to request someone specific.
What if I move offices?
Crafty can help relocate and reinstall your equipment as part of your ongoing service agreement.