Operations Overview
Gain real-time visibility into your office food service operations across all your locations.
What is the Operations Overview?
The Operations Overview in the Crafty Platform offers a centralized dashboard that gives you real-time visibility into the performance of your food service operations. Whether you manage one office or many, you can monitor task completion, shift activity, and service quality all in one place.
How does the Operations Overview save me time and create a better pantry experience?
With actionable insights and transparent reporting, the Operations Overview:
- Saves you time by reducing the need for manual check-ins and reporting
- Creates a better pantry experience by helping ensure consistent, high-quality service
- Enables you to make data-driven decisions quickly
- Helps you track key performance indicators like task completion and support trends
How do I use the Operations Overview?
- Navigate to Operations: From the Crafty Platform sidebar, click on Operations.
- Filter by Location: Use the dropdown menu at the top to view a specific site.
- Review Key Snapshots:
- Priority Task Completion: See how many priority tasks were completed in the last 7 days, with week-over-week comparisons.
- Your Satisfaction: Give daily feedback with a thumbs up/down.
- Support Tickets: Monitor submitted and resolved tickets and access more details with one click.
- Priority Task Completion: See how many priority tasks were completed in the last 7 days, with week-over-week comparisons.
- Dive Into Location Details:
- Click on any location to view all current and upcoming tasks.
- Task statuses clearly indicate what’s completed or pending.
- Completed tasks often include a photo—click it to view a larger version.
- Click on any location to view all current and upcoming tasks.
Scenarios where the Operations Overview is most helpful
- Managing multiple office locations and ensuring service consistency
- Tracking vendor performance and resolution timelines through support tickets
- Measuring on-site team effectiveness via daily satisfaction scores
- Preparing for executive check-ins with visual, up-to-date service metrics
FAQs
Can I view past support tickets?
Yes! Just click into the Support Tickets section for a breakdown of submitted and resolved tickets.
What do the task statuses mean?
Each task will show if it’s complete, in progress, or pending. Completed tasks may also include a supporting image.
How frequently is Operations Overview updated?
The dashboard updates in real time as tasks are completed and tickets are resolved.
Where can I get help using this feature?
Click the chatbot in the Crafty Platform to connect with our support team.