Follett Symphony Countertop Ice & Water Machine - 50CI425A-S

About the Follett Symphony Countertop Ice & Water Machine

The Follett Symphony 50CI425A-S delivers chewable nugget ice and chilled water in one compact, countertop unit. With its sleek stainless steel finish, high-capacity output, and user-friendly features, it’s designed for busy offices looking to upgrade their hydration station.

Key Benefits

• Produces up to 425 lbs of ice per day to meet high demand
  
  
• Dispenses chewable nugget ice loved by employees
  
  
• Quiet Night mode conserves energy and reduces noise
  
  
• Ideal for teams of up to 200 people
  
  

Features

• Up to 50 lb of internal ice storage
  
  
• Touch-free sensor dispensing
  
  
• Automatic self-flushing to maintain water quality
  
  
• Stainless steel design with black accents
  
  
• Compact countertop footprint
  
  
• Quiet Night mode for low-energy, low-noise idle operation
  
  

Specifications

Upkeep Recommendations

• Daily: Wipe down exterior surfaces and clean drip tray
  
  
• Weekly: Inspect for external buildup or debris
  
  
• Monthly: Check sensor and flush system function
  
  
• Quarterly: Inspect water filters (if applicable)
  
  
• Yearly: Preventative maintenance by Crafty technician
  
  

Resources

• Spec sheet and installation guidelines (provided during onboarding)
  
  
• For additional details, consult the manufacturer's site
  
  

Troubleshooting Tips

• Issue: No ice dispensing
  Possible Cause: Ice bin full or sensor misaligned
  Fix: Check bin and sensor; submit a service request if issue persists
  Request Maintenance: Submit a Service Ticket
  
  
• Issue: Unusual noise during operation
  Possible Cause: Machine not on level surface
  Fix: Ensure unit is balanced; contact Crafty for support if needed
  Request Maintenance: Submit a Service Ticket
  
  
• Issue: Ice tastes or smells off
  Possible Cause: Internal filter needs service
  Fix: Schedule maintenance for filter check and cleaning
  Request Maintenance: Submit a Service Ticket
  
  

FAQs

How often is maintenance required?
Crafty performs daily wipe downs and biannual preventative service. You don’t need to schedule anything yourself.

Is the machine touchless?
Yes! It features sensor-activated dispensing for both water and ice.

What kind of ice does it make?
The machine produces chewable nugget ice—perfect for hydration and snacking alike.