About the Follett Symphony 25
The Follett Symphony 25 is a high-capacity ice and water dispenser that combines safety, efficiency, and performance in a compact form factor. It produces soft, chewable nugget ice and uses touchless SensorSAFE technology to minimize the spread of germs—making it ideal for high-traffic office environments.
Key Benefits
- Touchless SensorSAFE dispensing prevents cross-contamination
- Produces up to 425 lb. of chewable nugget ice daily
- Compact size fits easily in most office kitchens or breakrooms
- Supports high-volume usage—perfect for large teams
Features
- SensorSAFE infrared technology for hands-free dispensing
- Nugget-style Chewblet ice output
- Integrated factory-installed filtration system
- Requires an additional inline water filter for optimal performance
- Sleek, space-saving design
Specifications
| Specification | Details |
|---|---|
| Manufacturer Model # | 7CI100A-IW-NF-ST-00 (countertop); 00956292 (freestanding) |
| Dimensions (W x D x H) | 16-⅛" x 23-½" x 32-½" (countertop); 66-⅞" height (freestanding) |
| Electrical | Single Phase 120V/60Hz |
| Output Capacity | 425 lbs of ice production per day; Storage: 12 lbs (countertop), 50 lbs (freestanding) |
| Water Line | ¼" Quick Connect |
| Bin Storage | 50 lbs (freestanding) |
| Water Temperature Range | 45–90°F |
Upkeep Recommendations
Daily:
- Wipe down exterior surfaces
- Check for any unusual sounds or operational changes
Weekly:
- Inspect SensorSAFE infrared sensor for any obstructions
Monthly:
- Clean drip tray and surrounding area
Quarterly:
- Replace water filtration system (handled by Crafty's Field Operations team)
Yearly:
- Schedule preventative maintenance inspection
Resources
- Spec sheet and installation guidelines (provided upon request)
- Visit the manufacturer’s site for more technical documentation
Troubleshooting Tips
- Issue: Ice not dispensing
Possible Cause: Sensor is blocked or dirty
Fix: Gently clean the sensor area
Request Maintenance: If issue persists, contact Crafty Support - Issue: Low ice output
Possible Cause: Water filter needs replacing
Fix: Contact Crafty for filter replacement
Request Maintenance: Submit a ticket through the Crafty Platform - Issue: Water leaks or pooling
Possible Cause: Drip tray overflow or internal leak
Fix: Check tray, report any leaks
Request Maintenance: Submit a ticket immediately
FAQs
How many people can this machine serve?
One Symphony 25 unit is suitable for up to 250 users.
Does the machine require an additional water filter?
Yes. While a factory-installed filter is included, an external water line filtration system is also required.
Is maintenance included with the service?
Yes! Crafty’s Field Operations team handles quarterly filter replacements and scheduled maintenance.