Skip to content
Submit a Ticket
  • There are no suggestions because the search field is empty.

Natural Choice iON TS400 Hot, Cold, & Sparkling Water Machine

A compact countertop water dispenser for hot, cold, and sparkling hydration—ideal for modern office kitchens.

Care and Dev __ Crafty Care Center (6)

About the Natural Choice iON TS400

The iON TS400 is a space-saving, bottleless water machine that delivers hot, cold, and sparkling water—all from one sleek countertop unit. Its versatile performance makes it a smart choice for small to mid-size office environments seeking convenience and variety in hydration options.

Key Benefits

  • Dispenses hot, cold, and sparkling water from a single unit

  • Compact countertop design—no floor drain required

  • Ideal for offices of up to 50 people

  • Easy daily upkeep with minimal mess

Features

  • CO₂-compatible for sparkling water (external tank required)

  • Integrated drip tray (no plumbing needed)

  • Built-in Carbon Plus filter—no external filtration needed

  • Designed for bottleless operation

  • Modern, stainless-steel finish

Specifications

Care and Dev __ Crafty Care Center (7)

Upkeep Recommendations

  • Daily:

    • Empty and clean the drip tray

    • Wipe down exterior surfaces

  • Weekly:

    • Inspect for leaks or residue buildup

  • Monthly:

    • Check CO₂ levels and replace if low

  • Quarterly:

    • Filter replacement (handled by Crafty Field Ops)

  • Yearly:

    • Full unit inspection and deep cleaning

Resources

  • Installation guidelines and full spec sheet: [Provided by Crafty team or during onboarding]

  • For filter replacements or service, submit a service request

Troubleshooting Tips

  • Issue: No sparkling water
    Possible Cause: Empty CO₂ tank
    Fix: Replace the CO₂ tank
    Request Maintenance: Submit a service ticket
  • Issue: Overflowing drip tray
    Possible Cause: Tray not emptied regularly
    Fix: Manually empty and clean tray
    Request Maintenance: If persistent, contact support
  • Issue: Water not dispensing
    Possible Cause: Power disruption or filter issue
    Fix: Check power and reset; if unresolved, request service
    Request Maintenance: Schedule a visit

FAQs

Do I need an external water filter?
 No, the built-in Carbon Plus filter is sufficient.

Where does the CO₂ tank go?
 It connects via a gas line and is typically stored in a cabinet beneath the unit.

Does the drip tray drain automatically?
 No, the drip tray must be manually emptied and cleaned on a regular basis.