About the Natural Choice iON TS400
The Natural Choice iON TS400 is a bottleless countertop water machine that dispenses hot, cold, and sparkling water from one unit. It’s built for offices of 25 to 50 people that want more drink variety without giving up counter space. It fits well in main kitchens, kitchenettes, and new buildouts.
Key Benefits
- Three Options, One Machine: Hot, cold, and sparkling water from a single unit means fewer machines to manage and more counter space for everything else.
- Right-Sized for Growing Teams: Ideal for offices of 25 to 50 people.
- Flexible Placement: A floor drain is optional, so you have more options for where the machine goes.
- No Bottles to Manage: Bottleless operation means no jugs to order, store, or swap out.
Features
- Sparkling Water: CO₂-compatible, with an external CO₂ tank required
- Built-In Filtration: A Carbon Plus filter is built in, so no external filter is needed
- Bottleless Design: Connects directly to your water line with a ¼" quick connect
- Drip Tray: Removable tray catches spills and is emptied by hand
- Cup Clearance: 8.5" fits most mugs and bottles
- Finish: Modern stainless steel
Specifications
| Specification | Details |
|---|---|
| Model # | TS400 |
| Brand | Natural Choice Water |
| Dimensions (W x D x H) | 13.6" x 20.6" x 16.2" |
| Capacity | 8 gal/hr cold, 2 gal/hr hot |
| Water Temperature | 41°F cold, 185°F hot (based on 70°F inlet water) |
| Recommended Headcount | 25 to 50 people |
| Waterline | Required, ¼" quick connect |
| Floor Drain | Optional |
| Countertop Hole | Required, 2" |
| Electrical | 120 VAC, 50/60 Hz [CONFIRM: amps and plug type] |
| Certifications | NSF (WQA-tested to NSF standards) |
| Ideal Location | Main Kitchen, Kitchenette, New Buildout |
Upkeep Recommendations
- Daily:
- Empty and clean the drip tray
- Wipe down exterior surfaces
- Weekly:
- Inspect for leaks or residue buildup
- Monthly:
- Check CO₂ levels and replace if low
- Quarterly:
- Filter replacement (handled by Crafty Field Ops)
- Yearly:
- Full unit inspection and deep cleaning
Troubleshooting Tips
- Issue: No sparkling water
Possible Cause: Empty CO₂ tank
Fix: Replace the CO₂ tank
Request Maintenance: Submit a service ticket - Issue: Overflowing drip tray
Possible Cause: Tray not emptied regularly
Fix: Manually empty and clean tray
Request Maintenance: If persistent, contact support - Issue: Water not dispensing
Possible Cause: Power disruption or filter issue
Fix: Check power and reset; if unresolved, request service
Request Maintenance: Schedule a visit
FAQs
Does the TS400 need a water line?
Yes. The TS400 is a bottleless machine that connects to your water line with a ¼" quick connect. A floor drain is optional.
Do I need an external water filter?
No. The built-in Carbon Plus filter is all you need, and Crafty handles filter replacements.
Where does the CO₂ tank go?
The CO₂ tank usually sits in a cabinet below the machine. It connects through a gas line that runs through a 2" hole in the countertop.
Does the drip tray drain automatically?
No, the drip tray must be manually emptied and cleaned on a regular basis.