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Onboarding Your Equipment

Register your office kitchen equipment to participate in Crafty’s Equipment Portfolio Management (EPM) Program.

What is Equipment Onboarding?

Equipment onboarding is the process of registering your pantry equipment into the Crafty Platform so we can track, maintain, and service it as part of your Equipment Portfolio Management program.

How does onboarding my equipment create value?

Maximize every dollar – By onboarding your equipment, you activate Crafty's full suite of tracking, maintenance, and support services, which helps extend equipment lifespan and minimize downtime.

How do I onboard my equipment?

Once you receive your onboarding materials in the mail, follow these simple steps:

  1. Select your equipment
    • Choose which machines you want included in the EPM program.

  2. Tag the equipment
    • Apply the provided sticker to each selected piece of equipment.

    • Each sticker includes a unique Asset ID and a QR code.

  3. Create your Asset ID
    • Use the Asset Creation Form to log the equipment into our system. 

      Register your office kitchen equipment with Crafty

    • Enter the Asset ID printed on the sticker to create a digital asset.

  4. Confirmation and verification
    • Once submitted, our team will follow up to confirm receipt and gather any missing details.

That’s it—you’re now set up for full Crafty support, including proactive maintenance and easy service requests via QR code scanning.

Scenarios where onboarding equipment is most helpful

  • Your team wants to reduce manual tracking of service histories.

  • You’re onboarding new office locations and want consistent equipment oversight.

  • You need fast, QR-code-based issue reporting for faster support response times.

FAQs

What kind of equipment can I onboard?
Coffee machines, kegerators, fridges, ice and water dispensers, and more can be tracked via EPM. Ask your Customer Success Manager for a full list.

Do I need to onboard all my equipment?
No, you can choose which machines are included. We recommend starting with high-use or critical equipment.

What happens if I lose a sticker?
Reach out to Support@craftydelivers.com, and we’ll send a replacement.

Can I still request service if I haven’t onboarded my equipment yet?
Yes, but onboarding simplifies future requests and ensures faster service through QR-code tracking.

Additional Resources 📚