Placing an order in the Products section of the Crafty Dashboard

This is how Crafty Starter and PRO clients can place their orders online.

Welcome to our marketplace, where dreams come true.

We strive to live in a world where every office has access to the best coffee, delicious snacks and, all the sparkling water their hearts can imagine. 

At Crafty, there are two ways to order products:

  1. In the Products section, which we are describing in this article
  2. Through our awesome Inventory Management technology

The Products Section of the Dashboard

Here you can browse products, add them to your cart, check out and have them delivered right to your office!

Our Marketplace is great for a number of reasons!

First, it consolidates all those vendors you work with. Since we have such a wide product offering, you can find everything you need in one place. Say goodbye to managing multiple deliveries! Sayonara several tracking numbers! Adios endless websites! 

Another reason why our Marketplace is awesome is the support. We hate to brag (wink), but it's important to mention how dedicated our Support Team is. When you order from several sites and you need to make a change or have a question, it's often really tough to get in touch with people. That is never the case with us. Our response time is really fast and you'll be talking to a person who knows your account with a full historical view of your conversations! Everyone on our team will go above and beyond to make sure that you're taken care of :)

Now that you know what the Marketplace is, let's talk about how to use it! Here's what we'll cover:

  1. Making your first purchase
  2. Receive your delivery

Making Your First Purchase

Now that you're logged in, it's time to make your first purchase! If you order before 4pm, nearly everything can be delivered on the next business day.

For alcohol, we upload our distributor inventory onto our website - meaning we have very little booze in our warehouse. When you place an order for alcohol with Crafty, we then send that order to our distributors. The next day, the alcohol you ordered is delivered to our warehouse, and the day after that, we deliver it to you. This is why we have a 2 business day turnaround for alcohol. Orders must be in before 4pm, otherwise, our system treats it like it's the following business day. So, if you place an order for alcohol on Monday at 4:15pm, it won't be delivered until Thursday. 

Not able to find something? Pop open the chatbot and fill out the New Product Request form and we'll get on the case!

Have something you'd like to note for delivery? Make a note in the Special Instructions section when checking out and our team will take care of you!

Receiving Your Delivery

Now it's time to sit back and relax and wait for your delivery to arrive! Our delivery window is between 8am-4pm.

If you need delivery by a certain time, you can request a 2-hour time window before the delivery day and we'll do our best to accommodate! We generally suggest you place the order at least a day ahead of time, just to make sure you get everything you need within the time frame you need it. 

All of our items are delivered through the building loading dock, and we can pull together a COI to for your building upon request. Everything will arrive together, and if there are any items that need to be in cold storage, and you're not around to receive the delivery, we'll make sure they're put in the fridge. 

And that's how to use our Marketplace! Still have questions? Hit us up on the chatbot, and we'll help answer any other burning Qs you might have.