How to Request a New Product
Follow these steps to submit a product request:
- Log into the Crafty Platform.
- Navigate to the Support section in the bottom-left corner.
- Select Submit a Ticket
- Select New Product Request fromthe drop down
- Fill out the form with the product name, description, and any relevant notes.
- Submit!
Once submitted, our team will review and follow up with next steps.
What Happens After You Submit a Request?
- A Crafty team member will reach out—typically within 24 hours. If we’re experiencing high volume, it may take 1–2 extra days.
- If the product is in stock, we can add it to your lineup quickly.
- If sourcing is required, our team will start working on it. This process can take 2–8 weeks, depending on supplier availability and distribution timelines.
- You’ll receive updates throughout—because clear communication is our jam.
FAQs
Can I request any type of product?
Yes! While we can’t guarantee availability, we’ll do our best to source your requested item.
Will I be notified once the product is added?
Absolutely. Our team will keep you in the loop and confirm when it’s been added to your pantry program.
Who should I contact if I have questions about my request?
Email Support@craftydelivers.com or reach out to your Crafty team.