Office pantry support ticketing for workplace teams.
Creating and reviewing your support tickets:
Sometimes things don’t go exactly according to plan, and you need a little extra support. Have no fear; Crafty offers full-service support for your pantry, service, and equipment programs! Simply go into the Support Page of your dashboard and submit a ticket describing what is happening.
How do I create a support ticket?
Our Crafty team is always standing by. Experiencing an issue? The fastest way to get in touch with us is by creating a Support Ticket:
- Log in to your Crafty Dashboard at app.craftydelivers.com
- Click on the (?) icon to access the “Support” section.
- Click on “Create a Ticket” and fill in the mandatory fields.
What happens after I submit a support ticket?
Our team will take it from there! Tickets are immediately routed to your team. We’re usually in touch within an hour!
While we work behind the scenes on getting your problem solved, you'll be able to see the progress of your ticket and even how long it's been in each stage! Total transparency is our middle name!
Have a question about an outstanding ticket?
You can see the status of your issue on your Dashboard! See closed tickets by filtering to show “Closed” tickets. If you need to re-open a ticket or it was not resolved to your satisfaction, please contact your Crafty Team.
🔥 Hot tip: Equipment issue tickets can be easily created by scanning the QR code on the equipment that's experiencing the issue!
How do I schedule an equipment service visit?
Read more about Service Visits here.
NOTE: Crafty is only able to service equipment that we have provided or machines that are enrolled in our Equipment Program Management (EPM).
Who do I reach out to if I'm having technical issues with the Crafty Dashboard or App?
If you are having issues using our app or Crafty dashboard or are experiencing technical difficulties, please contact us at support@craftydelivers.com.
Other helpful links: