What is Support Ticketing?
Support Ticketing in the Crafty Platform is your direct line to real-time assistance. Whether you're dealing with a service hiccup, equipment issue, or need help with your pantry, submitting a ticket ensures your problem is logged, tracked, and resolved quickly.
How does Support Ticketing save me time?
Support tickets streamline communication and resolution by:
- Routing your issue directly to the right team
- Offering real-time ticket status updates
- Helping you avoid back-and-forth emails or delays
How do I use Support Ticketing?
- Log in to the Crafty Platform
- Click the (?) icon to access the Support section
- Select Create a Ticket
- Fill out all required fields and submit your request
🔥 Hot Tip: If you're reporting an equipment issue, scan the QR code on the equipment to auto-fill key details in your ticket.
Scenarios where Support Ticketing is most helpful
- A kegerator isn’t dispensing properly
- You need to report a delivery or product issue
- You want to schedule a service visit
- Your coffee machine is showing an error
- You need a quick resolution during high-volume office hours
What happens after I submit a ticket?
- Your ticket is instantly routed to the relevant support team
- You can monitor the status of your request in the Platform, including timestamps for each stage
- If you need to revisit a past issue, filter to view Closed tickets, or contact your Crafty team to reopen a case
FAQs
Can I reopen a closed ticket?
Yes, contact your Crafty Team if the issue wasn’t fully resolved and needs to be revisited.
Where do I track the status of my ticket?
Head to the Support section in the Crafty Platform. You'll see current and past tickets along with their progress.
Can I schedule a service visit through the ticket system?
Absolutely. Equipment service tickets submitted through the Platform are used to coordinate maintenance. Learn more about scheduling a service visit.
Can I submit a ticket for any equipment issue?
Crafty can only service equipment we’ve provided or machines enrolled in our Equipment Program Management (EPM).
Who should I contact for technical issues with the Platform or app?
Reach out to us directly at Support@craftydelivers.com