Adding or Updating Special Delivery Instructions

We appreciate all tips and tricks to help our delivery team find their way to you!

At Crafty, we believe that the more information we have, the better we can perform!

That's why we ask for special delivery instructions on every order, and on top of that, we also allow you to store saved delivery instructions on your account!

This article will not only show you how to update delivery instructions, but we'll also show you how your delivery instructions will look to our delivery team!

Special Delivery Instructions on Each Order

Our system allows you to enter special delivery instructions on each individual order. These instructions will not show up on future orders and will be only be stored in our system on this single delivery.

When going through the checkout process, you will be prompted to enter special delivery instructions tied to this one single order.

Here is what it looks like:

Saved Delivery Instructions in Your Account

Our system allows you to save recurring delivery instructions tied to your specific account.

For Crafty PRO clients, you will be able to update your Saved Delivery Instructions by accessing your Settings page of your Crafty Dashboard, and then clicking into one of your accounts.

Here is where you should click:


After you've clicked one of your accounts, a popup will appear, where you will be able to add, edit or delete any saved delivery instructions tied to this account.

Here is what that looks like:


For Crafty Starter clients who do not have access to the Crafty Dashboard, please email us if you'd like us to input Saved Delivery Instructions into your account.

How Your Delivery Instructions Appear to Crafty's Delivery Team

We think it's important that our clients have transparency into exactly how their program operations work, and that includes delivery.

So, we want to show you exactly where your two types of delivery instructions appear on our delivery tickets.

So, here is how they appear. Keep in mind, the blue refers to the Special Delivery Instructions you enter on each order, and the yellow refers to the Saved Delivery Instructions you enter into your account.

As always, if you have any questions at all, we are ready for ya in our handy chatbot over to the right!