Once you sign with Crafty, we guide you through a seamless 4-step onboarding process. Implementation begins after our internal Sales Transition and your team’s Kickoff meeting. This phase typically spans 4–12 weeks, depending on your office size, goals, and any necessary infrastructure upgrades.
What is the Crafty Implementation Process?
The Implementation Process is how we bring your Crafty program to life. It involves cross-functional collaboration, infrastructure reviews, equipment installs, and product finalization—all tailored to your space and team.
How does the Crafty Implementation Process create a better pantry experience?
Crafty's process ensures your program is fully customized, efficiently executed, and aligned with your team's preferences from the start. This careful planning creates a seamless, stocked, and ready-to-enjoy kitchen from day one.
How do I use the Crafty Implementation Process?
Here’s how our 4-phase process unfolds:
1. Onsite Walkthrough
Led by: Implementation Operations Team Member
Estimated completion: 2 weeks before Implementation Day
- We'll coordinate a walkthrough of your space.
- We assess kitchen layout, storage, building access, water lines, electricity, and cabinetry.
- Our team relays insights to finalize your service level overview.
- You’ll regroup with your Client Operations team to review next steps.
Note: Your task list and shift schedule may vary by program type (Delivery+ or Concierge).
2. Finalize Product List
Led by: Client Operations Team Member
Estimated completion: 2 weeks before Implementation Day
- After your Kickoff, we’ll schedule a product list session.
- You'll receive a draft list based on existing products, local market options, and must-haves.
- Final product list is created and shared for approval.
Note: Major product changes are reserved for quarterly updates post-launch.
3. Implementation Day Logistics
- Implementation Week: We finalize logistics and send a what-to-expect update.
- Implementation Day: Crafty or our partners will install equipment, stock products, and walk the space with your team.
- Go-live: Your kitchen is ready—let the snacking begin!
Equipment Note: Orders are placed as soon as your contract is signed. If delays occur, we may use temporary alternatives to keep you on track.
Scenarios where the Crafty Implementation Process is most helpful
- Launching a new office space or relocating
- Upgrading from a basic snack setup to full-service kitchen support
- Scaling pantry service for a growing team
- Switching to Delivery+ or Concierge service
Crafty Implementation Definitions
- Go-live: The moment your snacks and equipment are set up and ready for your team.
- Implementation Day: When Crafty is onsite to deliver, install, and merchandise.
- Crafty Platform: Your central hub for managing products, spend, and service.
- Service Level Overview: A detailed outline of what Crafty handles during each visit.
- Walkthrough: An on-site visit to review your space and confirm setup needs.
FAQs
How long does implementation take?
Typically 4–12 weeks, depending on your space and program needs.
When do I get my equipment?
Equipment is ordered after your contract is signed and installed during the launch phase. Delays may lead to temporary substitutions.
Can I make changes after go-live?
Yes. Your Client Operations team and Client Success Manager will revisit your product list quarterly.
Who’s on my implementation team?
- Sales Executive
- Implementation Manager
- Client Operations Team Member
- Implementation Operations Team Member
- Market Ops Manager
- Client Success Manager (if applicable)
- Fulfillment Partners (if applicable)