Explore Crafty's approach to implementing new clients into our office kitchen and pantry program
Once you sign on with Crafty, we'll take you through a seamless 4-step Onboarding process. This process includes your program Implementation which begins after we've conducted our internal Sales Transition and hosted the Kickoff with you and your team.
The Crafty Implementation phase can range from 4-12 weeks based on your office, program requirements, and any structural requirements needed. Below we provide more details into the components of your Implementation period:
Implementation Team
At Kickoff, you'll be introduced to your Implementation team who are responsible for crafting and implementing your bespoke office kitchen and pantry program. Before we meet, our team will ensure everything you communicated to date to your Crafty Sales representative is incorporated into your program.
Once we move into your Implementation phase, your Implementation Manager is the ship's captain, ensuring we all get to where we need to go – on time and within budget.
Here's a snapshot of the reliable Implementation team that will get you across the finish line:
- Sales Executive
- Implementation Manager
- Client Operations Team Member
- Implementation Operations Team Member
- Market Ops Manager
- Client Success Manager (if applicable)
- Fulfillment Partners (if applicable)
4-Phase Implementation
Onsite Walkthroughs
Walkthrough #1: Takes place when millwork is complete and all walls for kitchen spaces are up (plumbing and electrical optional).
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- Crafty will mark where any holes need to be drilled in countertops and flag specific infrastructure requirements.
- Crafty will confirm where water lines and electrical must run.
- NOTE: You are responsible for relaying this information to your GC for execution.
Walkthrough #2: Takes place when millwork, cabinets, plumbing, and electrical are all complete.
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- Crafty to re-check the waterline.
- Crafty to re-check the electricity.
- Crafty to re-check equipment placement.
- NOTE: If anything changes, you are responsible for relaying this information to your GC for execution.
Final Walkthrough: Takes place at minimum 1 week prior to equipment installation and all infrastructure is in place for Crafty to implement.
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- Crafty will confirm holes in the countertops are ready to go.
- Crafty will confirm cabinets are ready to go.
- Crafty will confirm electrical is ready to go.
- Crafty will confirm plumbing is ready to go.
- NOTE: If anything is not ready to go at this time, this may delay your implementation and you are responsible for relaying this information to your GC for execution.
Service Level Overview
Lead By: Implementation Operations Team Member
Estimated Completion Date: 2 weeks prior to Implementation Day
Process:
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- Your Implementation Operations team member will reach out to coordinate a walkthrough of your space.
- Your Implementation Operations team member will arrive onsite to perform a walkthrough - assessing your kitchen spaces, storage, loading dock access points, etc.
- The Implementation Operations team member will relay notes from the walkthrough to our team.
- We will discuss the outcome of the walkthrough and any questions we may have in our Implementation check-in session.
- Post walkthrough/check-in, your Client Operations team member will regroup with you on a draft of our service level overview.
Please Note: Depending on your program, Delivery + or Concierge, your task list and allotted onsite shift will appear differently. Your implementation team will coordinate appropriately to meet the needs of your program based on what was discussed with your Sales Executive.
Finalize Product List
Lead By: Client Operations Team Member
Estimated Completion Date: 2 weeks prior to Implementation Day
Process:
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- After your kick-off call, your Client Operations team member will reach out to schedule a product list session.
- Prior to your initial product list session, you will receive your existing list of products that are being brought into your space to review.
- In the product list session, the Client Operations team member will go over a draft product list with you in the session, based on your existing products, unique offerings from the market you are located in, and anything that is a “must have” discussed ahead of time.
- Post product list session, your Client Operations team member will create a final version of your product list to give for final approval.
Please Note: While we have finalized the go-live version for your program, we will reserve any major product list changes on a quarterly basis, in collaboration with your Client Operations team member and Client Success manager. The objective, during the implementation process, is to finalize a go-live version to have everything ready for the first 90 days in your space.
Implementation Day Logistics
Your Crafty/partner install team is onsite for set up, which can include equipment installation, product set up and training.
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- Implementation Week: The week of your implementation date, our team is getting organized so we know exactly what’s going on and where it’s going before stepping foot in your location. We will also send over details about what to expect on Implementation Day.
- Implementation Day: On Implementation Day, our team is onsite installing your equipment and getting all your products stocked on the shelves. Keep an eye out for a check-in email from our team, who will give you the rundown on how things are going.
- Go-live: Everything is ready for employees to get to snacking!
Wondering about equipment? Equipment ordered right after the signed agreement is received. In your signed contract, we have finalized the equipment we’ll be providing to outfit your space. Once we receive that signed agreement, we immediately place our equipment orders, get them delivered to your space and install them in the launch phase.
Lead times vary for equipment, and shipping may become unpredictable. If the implementation team encounters any equipment delays, resulting in it not arriving on time, we may need to pivot to an alternative equipment solution!
Crafty Implementation Definitions
- Go-live: When all snacks and equipment are set up in your kitchen spaces, ready for employees to use and consume!
- Implementation Day: The day (or days) when Crafty is at your office delivering products/equipment, merchandising snacks, and installing equipment!
- Crafty Platform: Our proprietary program management platform that puts you in the driver seat to better control your spend, manage your products and oversee onsite operations. You can read more about our Crafty Platform here.
- Service Level Overview: Tasks that are Crafty's priority responsibility each time they are onsite.
- Walkthrough: A scheduled visit for the Crafty team to be onsite and assess your kitchen space(s), review equipment locations (if applicable), discuss snack set-up, scope out access points, and any other details relevant to implementation day/ongoing service.