A seamless guide to setting up your office kitchen and pantry with Crafty
Once you’ve signed on with Crafty, you’ll go through a structured 4-step onboarding journey. The Implementation phase begins after our internal Sales Transition and your team’s Kickoff meeting. This phase typically takes 4–12 weeks, depending on office readiness, infrastructure needs, and your program’s complexity.
What is the Implementation Buildout?
The Implementation Buildout is the hands-on phase of getting your pantry up and running—covering walkthroughs, logistics, product selection, and equipment installation.
How does Implementation Buildout save me time and create a better pantry experience?
Crafty’s organized rollout ensures no time is wasted during launch. We manage details big and small, so you can focus on your team’s experience, not the logistics.
Meet Your Implementation Team
At your Kickoff, you’ll be introduced to the team dedicated to your success. This includes:
- Sales Executive
- Implementation Manager – your main point of contact
- Client Operations Team Member
- Implementation Operations Team Member
- Market Operations Manager
- Client Success Manager (if applicable)
- Fulfillment Partners (if applicable)
Your Implementation Manager leads the charge, keeping everything on track and aligned to your goals.
The 4 Phases of Implementation
1. Walkthroughs
Crafty completes three site visits to assess and confirm infrastructure needs:
- Walkthrough #1 (post-millwork, walls up):
- Mark countertop drill points
- Confirm water and electrical needs
- You are responsible for relaying this to your GC.
- Mark countertop drill points
- Walkthrough #2 (millwork, plumbing, electrical complete):
- Re-check infrastructure and equipment placement
- Relay updates to your GC if needed.
- Re-check infrastructure and equipment placement
- Final Walkthrough (≥1 week before install):
- Confirm readiness of countertops, cabinets, plumbing, and electrical
- Delays here may push your implementation timeline.
- Confirm readiness of countertops, cabinets, plumbing, and electrical
2. Service Level Overview
Led by: Implementation Operations Team Member
Due: 2 weeks before Implementation Day
Steps:
- Schedule walkthrough
- Assess layout, storage, dock access
- Relay insights to the Crafty team
- Review findings in your check-in
- Client Operations drafts and finalizes the Service Level Overview with you
Note: On-site support levels will differ depending on your program type (Delivery+ or Concierge).
3. Product List Finalization
Led by: Client Operations Team Member
Due: 2 weeks before Implementation Day
Steps:
- Schedule product session post-Kickoff
- Review existing and suggested items
- Finalize list for go-live (with seasonal reviews post-launch)
4. Implementation Day Logistics
Crafty brings it all together:
- Implementation Week: Final prep and logistics shared with you
- Implementation Day: Installation, merchandising, and setup—plus check-ins from your team
- Go-live: Pantry is stocked and ready for your team to enjoy!
Equipment note: Orders are placed after contract signing. If equipment delays arise, we’ll work with you on alternate solutions.
Scenarios Where This is Most Helpful
- Moving into a new office or building
- Expanding your pantry program
- Upgrading kitchen infrastructure
- Tight go-live timelines requiring turnkey support
FAQs
How long is the Implementation phase?
Typically 4–12 weeks, depending on your site’s readiness.
What happens if equipment is delayed?
We’ll offer alternate equipment solutions if needed to stay on track.
When is my pantry considered live?
Go-live occurs when all snacks and equipment are installed and ready to use.
What is the Service Level Overview?
A document outlining Crafty’s recurring onsite tasks specific to your pantry setup.
Do I have to coordinate with contractors?
Yes. You’re responsible for relaying infrastructure instructions and updates to your GC throughout the process.