The Crafty Standard
A six-pillar office food service practices designed to create a seamless, elevated pantry experience for your team; every visit, every day.
What is the Crafty Standard
The Crafty Standard is our promise to you: to deliver an exceptional, consistent, and hospitality-driven experience that enhances your workplace. It’s how we bring our core value, We Obsess Over the Client, to life across every location we serve.
More than just keeping your pantry stocked, we’re here to craft a better workplace through thoughtful touches, proactive service, and an eye for detail that reflects your company’s culture.
How Crafty Makes It Happen
Great service doesn’t happen by accident. At Crafty, our people and our platform work hand in hand to bring the Crafty Standard to life in your workplace.
Our team shows up with care, consistency, and deep knowledge of your preferences. But it’s the Crafty Platform that makes that consistency scalable and effortless. Every detail is captured and communicated through our technology.
Together, our platform and people deliver a pantry program that feels effortless on your end, but is anything but behind the scenes.
What You Gain From the Crafty Standard
Office pantry programs are the daily heartbeat of your office. When done right, they spark connection, comfort, and productivity. Our commitment to the Crafty Standard ensures that with every service visit, we focus on delivering ease, efficiency, and delight for your team, so your space stays welcoming, well-managed, and worry-free.
This means you get:
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A clean, styled, and fully stocked pantry; every time
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A service team trained in hospitality, not just logistics
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Proactive communication and dependable follow-through
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Seamless adjustments based on your evolving needs
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A more inviting workplace that supports your culture and your people
Our Six Core Service Practices
These guide how our team interacts with your space and your people, ensuring we deliver the best pantry experience across the US.
C: Commit to Consistency
Prepared, dependable, and precise, our team delivers a consistent experience so you never have to wonder if things will be done right. The Crafty Platform enables better results by tracking task across locations, showing real-time completion status, centralizing service requests, and streamlining product needs to ensure every visit is consistent across every location.
R: Rise to Every Occasion
We show up with presence and purpose. If something doesn’t go as planned, we fix it fast and communicate clearly. With real-time visibility into your pantry’s products, consumption, and budgets, our team can make informed decisions and act quickly to resolve issues.
A: Anticipate, Then Overdeliver
From stocking needs to service cadence, we stay two steps ahead—so your team experiences ease, not interruption. The platform flags low inventory, notifies everyone when you get close to budget, and identifies product trends, helping us anticipate your needs before you do.
F: Focus on the Feeling
We bring warmth and care to every interaction, creating moments of comfort that go beyond restocking. The Crafty Platform creates efficiency and clarity behind the scenes with intuitive tools for reporting, spend analysis, and product visibility. We spend less time chasing data and more time focused on using that data to make meaningful changes.
T: Think It Through
We solve problems thoughtfully, using data, observation, and feedback to continually improve your experience. Our team reviews your insights to track patterns, adjust service timing, and test new ideas so we're always learning, always improving.
Y: Deliver "Yes" Moments
We’re in the business of making your pantry dreams come true. Our team is equipped with deep expertise and backed by the Crafty Platform, which helps us simplify the complex, unlock creative solutions, and move quickly with clarity.
We’re not here to follow convention; We’re here to raise the bar. These six service standards are how we’re redefining what office pantry service can be. Each one starts with a letter from our name: C-R-A-F-T-Y. Together, they represent our commitment to transforming this industry and delivering a workplace experience that feels unmistakably Crafty.
FAQs
What kind of training do Crafty team members receive?
Our team members undergo hands-on training that covers stocking standards, hospitality behaviors, and client-specific expectations.
What if I have specific presentation preferences for my space?
Let your Crafty team know! We’ll tailor our stocking and display approach to match your preferences.
How do I give feedback about my service experience?
After each delivery or restocking visit, you'll receive a feedback email. You can also reach out to your Crafty team member or email Support@craftydelivers.com anytime.