Skip to content
Submit a Ticket
  • There are no suggestions because the search field is empty.

Crafty's Service Creed

A four-pillar philosophy that transforms everyday office spaces into thoughtfully maintained, welcoming environments.

What is the Crafty Service Creed?

Crafty’s Service Creed is the foundation of how we deliver a consistently exceptional experience across every client touchpoint. Developed by our Operations Team and rooted in our core value We Obsess Over the Client, it ensures every office we serve is stocked, styled, and supported to perfection.

Our goal? That your office kitchen, pantry, or nook feels like a more beautiful, functional, and inviting space, because we were there.

The Four Pillars of Crafty Service

1. Beautify

We follow detailed stocking and styling standards so your space always feels clean, fresh, and organized.

Examples of Beautify in Action:

  • Like-branded beverages are grouped together and stocked back to front for optimal temperature.

  • Labels face forward, sparkling waters follow ROY.G.BV order, and FEFO (First Expired, First Out) is always followed.

  • Fruit is displayed in bowls—not boxes—and gloves are always worn during handling.

  • Chips are fluffed, never smashed. Snacks and beverages are always front-facing.

2. Hospitable

Hospitality means more than service, it’s about how we make people feel.

How We Deliver Hospitality:

  • We maintain friendly body language and real, present interactions.

  • Our team moves seamlessly and respectfully through your space.

  • We greet guests using the 10 & 5 Rule: eye contact and a smile within 10 feet; a warm hello within 5.

  • We offer help, share product recs, and learn client names and preferences.

3. Reliable

Consistency is our calling card.

How We Show Up Reliably:

  • We start every shift on time, prepared, and ready to tackle the task list.

  • We’re detail-oriented, communicative, and flag client feedback proactively.

  • We hold ourselves to high standards of honesty, teamwork, and follow-through.

4. Adaptable

No two days—or deliveries—are the same. We’re ready for the unexpected.

What Adaptability Looks Like:

  • If a delivery is delayed, we pivot to stock from existing inventory.

  • If a space is suddenly occupied, we adjust our tasks to avoid disruption.

  • We learn new skills, rotate responsibilities, and expand our product knowledge regularly.

Why It Matters

Crafty’s Service Creed isn’t just internal language—it’s how we create a reliable, delightful pantry experience for our clients and their teams. From your first morning coffee to your midday snack run, we aim to elevate the everyday moments in your workplace.

FAQs

What kind of training do Crafty team members receive?
 All Field Operations team members undergo hands-on training that covers stocking standards, hospitality behaviors, and client-specific expectations.

What if I have specific presentation preferences for my space?
 Let your Crafty team know! We’ll tailor our stocking and display approach to match your brand and office vibe.

How do I give feedback about my service experience?
 After each delivery or restocking visit, you'll receive a feedback email. You can also reach out to your Crafty team member or email Support@craftydelivers.com anytime.