About the de Jong DUKE Nio
The de Jong DUKE Nio is a countertop bean-to-cup espresso machine built for offices of 25 to 50 people. This office coffee machine grinds whole beans for every cup and serves a full menu of specialty drinks from one easy interface. It fits well in a kitchenette or main kitchen. With fresh milk or dry powders, your team gets café-quality drinks without leaving the office.
Key Benefits
- Right-Sized Capacity: Serves 50 to 75 cups per day, ideal for teams of 25 to 50 people.
- Café-Style Variety: Cappuccinos, lattes, macchiatos, and more give everyone a drink they’ll enjoy.
- Fresh-Ground Flavor: Beans are ground for each cup, so every drink has bold flavor and aroma.
- Proven Quality: Dutch craftsmanship and NSF certification mean a reliable machine your team can count on.
Features
- Dual hoppers (2.43 lbs each) for whole bean coffee
- Built-in grinder for on-demand grinding
- Supports both dry powder and fresh milk configurations
- Automated mixing and dispensing
- Customizable menu with drinks like café au lait, hot chocolate, and French vanilla
- Compatible with an optional milk fridge
Specifications
| Specification | Details |
|---|---|
| Model # | Nio 20.3a |
| Dimensions (W × D × H) | 26 × 21.3 × 23.6 in |
| Capacity | 50 to 75 cups per day, depending on settings |
| Recommended Headcount | 25 to 50 people |
| Electrical | 100 to 120V / 50/60Hz / 15A |
| Waterline | Required |
| Floor Drain | Not required |
| Countertop Holes | Required, 2 in |
| Clearance | Left/Right: 26 in, Front/Back: 24.5 in, Top/Bottom: 32 in |
| Milk Wand | One-step |
| Ideal Location | Kitchenette, Main Kitchen |
| Certifications | NSF |
Upkeep Recommendations
Regular upkeep keeps every cup tasting fresh and helps prevent downtime.
- Daily: Rinse the drip tray and waste bucket. Run the daily cleaning cycle.
- Weekly: Run the weekly cleaning cycle.
- Quarterly: Perform a preventative maintenance cleaning every 3 months.
Troubleshooting Tips
-
Issue: The machine isn’t dispensing drinks.
Possible Cause: An empty hopper, a full grounds container, or an error message.
Fix: Refill beans or powders, empty the grounds container when the machine prompts you, or follow the on-screen instructions.
Request Maintenance: If drinks still won’t dispense, submit an equipment ticket in the Crafty Platform. -
Issue: Drinks taste powdery.
Possible Cause: Infrequent cleaning or expired powders.
Fix: Run a full cleaning cycle and check that powders are fresh.
Request Maintenance: If the taste doesn’t improve after cleaning, submit an equipment ticket in the Crafty Platform. -
Issue: Milk isn’t frothing properly.
Possible Cause: A clogged milk line or a fridge temperature issue.
Fix: Run the milk system cleaning and check that the milk fridge is cold.
Request Maintenance: If frothing doesn’t improve, submit an equipment ticket in the Crafty Platform.
de Jong DUKE Nio FAQs
What size office is the de Jong DUKE Nio best for?
The Nio is best for offices of 25 to 50 people. It serves 50 to 75 cups per day, depending on settings. If your team is larger, your Customer Success Manager can recommend a higher-volume machine.
Can the de Jong DUKE Nio use fresh milk?
Yes. Most offices use the dry powder configuration, but the Nio also works with an optional milk fridge for fresh milk drinks.
Does the de Jong DUKE Nio need a water line or floor drain?
It needs a water line but no floor drain. The installation also requires a 2-inch countertop hole.