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de Jong DUKE Nio

A versatile office coffee machine delivering customizable bean-to-cup drinks with consistent quality.

About the de Jong DUKE Nio

The de Jong DUKE Nio is a countertop bean-to-cup espresso machine designed for mid-sized office environments. Known for its Dutch craftsmanship and user-friendly design, the Nio offers a variety of specialty espresso beverages through a sleek interface and dual hopper setup. Whether using fresh milk or dry powders, the Nio delivers café-quality drinks with each cup.

Key Benefits

  • Wide range of specialty drinks, including cappuccinos, lattes, and macchiatos

  • Fresh-ground beans for every cup ensure bold flavor and aroma

  • Customizable menu and user interface for easy office use

  • Compact size fits under most cabinets

Features

  • Dual hoppers (2.43 lbs each) for whole bean coffee

  • Built-in grinder for on-demand grinding

  • Supports both dry powder and fresh milk configurations

  • Automated mixing and dispensing

  • Customizable menu with drinks like café au lait, hot chocolate, and French vanilla

  • Compatible with the optional milk fridge

Care and Dev __ Crafty Care Center (46)

Specifications

Upkeep Recommendations

  • Daily: Rinse internal components and wipe surfaces

  • Weekly: Deep clean brew unit and mixing bowls

  • Monthly: Clean powder canisters and replace water filters if needed

  • Quarterly: Inspect for wear and recalibrate the grinder if necessary

  • Yearly: Full preventative maintenance by Crafty’s Field Ops team

Resources

  • Fresh Milk Fridge Overview

  • Spec Sheet & Installation Guidelines

  • de Jong DUKE Website

Troubleshooting Tips

  • Issue: The machine isn’t dispensing drinks
    Possible Cause: Empty hopper, full grounds container, or error message
    Fix: Refill beans or powders, empty grounds container (machine will prompt), or follow on-screen instructions
    Request Maintenance: Submit a service request via Crafty Platform or email Support@craftydelivers.com
  • Issue: Powdery taste in drinks
    Possible Cause: Infrequent cleaning or expired powders
    Fix: Perform a full clean cycle and check powder freshness
    Request Maintenance: Contact Crafty Support
  • Issue: Milk not frothing properly
    Possible Cause: Clogged milk line or temperature issue
    Fix: Clean the milk system or verify the fridge temperature
    Request Maintenance: Submit a ticket if the problem persists

FAQs

Is the Nio best for small or large offices?
 Best for medium-sized offices of 50–200 people. Larger teams may prefer high-volume models like the Eversys Cameo.

Can I use the Nio with fresh milk?
 Yes! While most use the dry powder configuration, the Nio is fully compatible with a milk fridge for fresh milk drinks.

How do I clean the Nio?
 Daily rinses, weekly deep cleans, and monthly powder canister cleanings are required. The machine will prompt when the grounds container needs emptying.